What is a veterinary receptionist?
A veterinary receptionist runs the front office of the veterinary clinic and is usually the first member of the staff to greet clients as they arrive with their pets. The receptionist performs record keeping duties, clerical duties and provides miscellaneous support to the veterinarians and patient care team.
What responsibilities do receptionists have?
On a typical day a veterinary receptionist in a clinical practice will:
- Phone reception – answering client inquiries, scheduling appointments, and recording messages for doctors and staff
- Greeting clients – checking patients in, discharging patients, dispensing medications and prescriptions, invoicing
- Inputting data into electronic medical record system
- Receiving client payments – posting and recording payments
- Monitor clinic fax & phone messaging – prescription refill requests, receipt of payment, appointments scheduling, client inquiries
- Client communications – patient updates, appointment reminders, update inquiries
- General office duties – mail, hospital bills, cleaning / organizing reception area
Receptionist / Kennel attendant
Receptionist / Kennel Attendant